We acknowledge it
Within one business day, with the channel we will use for follow-up.
Contact channels
Choose the easiest channel.
For an existing project, include the contract, invoice or site reference so we can find the correct record faster.
WhatsApp only+966 55 603 9004Send a concise description and relevant photos or video.Phone calls+966 54 966 2018For a direct call during business hours.Emailinfo@abtech.saUse “Complaint” as the subject and attach relevant documents.
We review the facts
We check the contract, reports and evidence and request only what is missing.
We give a solution or plan
If a visit or part is needed, we explain the action, timing and any applicable cost.
Escalation when needed
If unresolved to your satisfaction, the matter is escalated to management for review.
What should you include?
- Contract holder name and the linked mobile number
- Quotation, invoice or request reference when available
- What happened, when it started and whether it is ongoing
- Relevant evidence without sending passwords or unnecessary recordings
Your privacy matters
Do not send device passwords or private recordings in a general message. If sensitive evidence is necessary, we will explain a suitable channel and its purpose. See our privacy policy.
For an immediate threat to people or property, contact the appropriate emergency authority first; this complaint channel is not an emergency service.