Before ordering
The quote identifies the provider, contact details, devices or service, quantities, site, VAT-inclusive total, payment method, delivery or execution period and warranty. Smart Advisor results are preliminary and are not a binding quote.
Payment and invoice
Payment follows the method stated in the quote or payment link. We issue an electronic tax invoice and do not store bank-card details in our systems.
Cancelling before work starts
For an online service that has not started and has not been used, you may request cancellation within seven days of contracting. Any lawful, disclosed and approved actual cost is handled transparently.
After work starts
If you asked us to start a paid survey, programming, installation or custom material preparation, completed work and non-recoverable actual costs may apply. We explain these before starting.
Devices and custom orders
Unused, unopened standard devices may be returnable where their nature and supplier terms allow. Programmed, registered, made-to-order or cut-to-length items may not be returnable unless defective or not as specified.
Defective or incorrect items
Contact us promptly and avoid use that could worsen damage. We inspect the item and then repair, replace or refund as appropriate under the warranty and applicable consumer rights.
Service delay
If service is delayed by more than fifteen days beyond the agreed date, the consumer may request cancellation and refund under Saudi E-Commerce Law, unless a force-majeure or another applicable exception applies.
How to request
Send the quote or invoice number, reason and supporting photos to info@abtech.sa or use the complaints form. We acknowledge receipt and explain the next step.
This policy does not reduce any statutory consumer right in Saudi Arabia. Applicable law and the more protective contractual term prevail.
