Installation warranty
It covers defects in mounting, cabling and configuration performed by our team for six months from handover unless the quote gives a better term. Proven workmanship issues are corrected without labour charge.
Device warranty
Each device follows the period written in the quote and invoice, which may extend to twenty-four months depending on the manufacturer or distributor. The remedy may be repair or replacement after inspection.
Generally covered
- Confirmed manufacturing defect during the warranty period
- Installation or cabling defect caused by our work
- Basic configuration included in project scope
- Supplier claim follow-up where the supplier carries the warranty
Usually excluded
- Impact, liquids, fire, lightning or abnormal voltage
- Opening, tampering or configuration by an unauthorised party
- Power, internet or third-party service interruption
- Consumables and batteries after normal service life
- Relocation or use outside the agreed design
Opening a claim
Submit a service request with the invoice or project number, fault description and a photo or video if possible. After diagnosis we state whether it is covered and what happens next.
Recordings and data
Back up recordings where possible before handing over a recorder or drive. We access footage only as needed for diagnosis and with authorised owner instruction, under our privacy policy.
After warranty
We can provide a paid visit or preventive maintenance contract. No paid repair or replacement is carried out before you approve the cost.
Statutory rights
This policy complements the manufacturer warranty and contract and does not remove any consumer right under Saudi law.
